At surgifarm, we are committed to ensuring a seamless shopping experience for our customers. If you are not satisfied with your purchase, our return policy is here to help.

Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • Products must be in their original condition, unused, and in the original packaging with tags and labels intact.

  • A receipt or proof of purchase is required to process the return.

Non-Returnable Items

Certain products are ineligible for returns:

  • Perishable goods (e.g., food, flowers, or plants)

  • Personal care items (e.g., skincare, cosmetics, or hygiene products)

  • Custom-made or personalized items

  • Digital downloads and gift cards

How to Initiate a Return

To initiate a return, follow these steps:

  1. Create a Ticket: Visit the “Returns” section on our website and create a return ticket with your order details.

  2. Contact Us: Alternatively, you can email our customer support team at support@surgifarm.com with your order ID and reason for return.

  3. Approval: Once your return request is approved, you will receive instructions for shipping the item back to us.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item).

  • We recommend using a trackable shipping service to ensure the safe return of your product.

Refunds

  • Refunds are processed within 7-10 business days after the returned item is received and inspected.

  • The refund will be issued to the original payment method used during purchase.

  • In case of delays, please allow extra time depending on your bank or payment provider.

Exchanges

  • We offer exchanges for the same product in case of size or defect issues, subject to availability.

  • Please contact our support team to arrange an exchange.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us within 7 days of delivery.

  2. Provide photos of the damaged or incorrect product for verification.

  3. We will arrange for a replacement or issue a full refund.

Contact Us

For any return-related inquiries, feel free to reach out:

  • Email: support@surgifarm.com

  • Live Chat: Available on our website

    Thank you for shopping with surgifarm. We strive to make your experience enjoyable and hassle-free!